WASP Broadband - Rural Delivery Everyday

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Wasp NZ uses One Fibre for our voice services, you will need an internet connection to use our VoIP solution. One Fibre is one of the most respected VoIP service providers in NZ and they are 100% NZ owned. Wasp provides limited support and cannot be held accountable for phone line issues however Wasp will check the quality of their internet service before any support requested is lodged with Onefibre.

Installation Costs: $131.00
Porting Fee: $5.00
New number $7.00

The installation cost of $49.00 charged by Wasp covers one ATA (phone router) located on site at the customers request. (City limits only).  The porting charge of $5.00 applies when transferring an existing number. If a new number is generated then a $7.00 charge applies.

The installation cost quoted is for one visit only. If we have to return due to customer circumstances (no credit card available, not home, no credit available, faulty home wiring etc) we will charge for additional labour and mileage.

Number Porting (moving your existing number from your current provider to One Fibre) can take up to 10 working days.  Potential disruption to your phone service can be up to 2 days (sometimes longer) is to be expected especially for unforeseen circumstances.

Our VoIP service generally won't work with satellite, and some TV receivers, this may prevent you making pay per view purchases.

While Wasp takes every effort via our internet service to ensure voice quality and phone reliability we cannot be held responsible for phone call performance. Where ADSL and VDSL connections are used WASP is not responsible for your household / business wiring, if there are any problems this is the client's responsibility to resolve. (note ADSL is a best effort services and is subject to quality of service issues when the network is under load)

The existing analogue phone can be used however we strongly advise a new cordless digital phone be used in the home environment with matching slave phone.  VoIP will not work without an internet connection, if there is a power cut you will lose both phone and internet service.

You are required to pay on the 20th of every month for the service. Wasp reserves the right to switch off the internet and VoIP service if payment has not been received within 8 days of the invoice due date. All invoices will be emailed.

Monitoring Services

Locating services used by Emergency Services may not work with VoIP; you may have to inform Emergency Services of your address when calling.

If you have a monitored alarm or medical alarm it will need to be kept on an analogue line or via Chubb Security using the latest RadioNet service. Speak to your security provider for advice on IP as well. – additional charges may apply

The ATA (VoIP) router that Wasp supplies has two phone ports, only the numbers noted in the 'Phone Number' section will be ported, if you have other numbers/other lines please ensure to include these also, otherwise they will be disconnected.

Wasp NZ will not be held accountable for losses or inconvenience caused by VoIP phone line operation. The client understands that they must deal with Wasp in the first instance with regards to account enquiries and faults. We do not recommend this service for those without phone redundancy or for those that rely on 24/7 fixed phone operation.

Please read this carefully and once you agree to the terms, conditions and pricing please complete the sign up form.

Weighing the Benefits and Challenges of Wireless

Wireless goes where cable and fibre cannot: The inherent nature of wireless is that it doesn't require wires or lines to accommodate the data/voice/video pipeline. As such, the system will carry information across geographical areas that are prohibitive in terms of distance, cost, access, or time.
For many applications, wires and cables are not a practical option, with no wires or cables to route, a wireless network is inherently more flexible than a traditional network. You are not locked into a fixed network topology or system setup, leaving open the possibility for additions, upgrades, extensions, and so on. This convenience means there is less overhead associated with setting up and less overheads means more opportunity to grow the network.

WASP has over 26 years in the wireless industry and has been involved at every level of design and implementation from local to NZ wide wireless network installations. We have a complete team of engineers at your disposal. Email don@waspnet.co.nz

Usage Monitor

System Status

WASP NZ Limited Fibre/ADSL Broadband
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WASP NZ Limited Dialup

Contact Us

Freephone 0800 STINGER / 0800 784 6437

PO Box 102011
North Shore Mail Centre
Auckland, 0745

After Hours Support:
5pm to 7pm Monday to Friday
10am to 4pm Saturdays & Public Holidays