Proactive Server & PC Support
- Monthly Server & PC Maintenance
- Windows patch management
- Active Monitoring and Remediation
- Monthly audits & Reports (refer examples on subsequent pages)
- Onsite and Remote Support
Server & PC Security
- Licensing & management of anti-virus and/or anti-malware
- Management & support of onsite/offsite backups
Network Management
- Management and support of all routers, firewalls, network switches and wireless access points
Business Intelligence
- Change management process
- Regular monthly site reviews
Monitoring - What We Check
Servers
- Exchange – Database errors, Transport errors, Event log errors
- Servers – Uptime, Disk space usage, errors in application and system logs
- Anti-Virus Alerts
- Processor usage
- Memory Usage
- Disk Space Usage
- Errors in application and system logs
- Anti-Virus Alerts
PCs
- Processor usage
- Memory Usage
- Disk Space Usage
- Errors in application and system logs
- Anti-Virus Alerts
